Shipping returns and refunds
Fizz Fairy cutrently only uses Canada Post.
If your order is lost or you have an issue with Canada Post in anyway this is an issue that needs to be resolved with Canada Post and not Fizz Fairy Canada. Once your parcel is handed over to Canada Post it is then their responsibily to get it to you in the manner you selected.
Claims can be made through Canada Post. We will be happy to provide the information needed to help facilitate your claim.
Once your parcel leaves our warehouse, you will be emailed your tracking number if you have selected this type of shipping.
This tracking number lets you know where your parcel is and when it should arrive to you. Should there be any issues/questions with delivery, you must contact your chosen courier to resolve these issues. Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order. A 20% restocking fee will be charged to you if an order is cancelled after processing has begun OR if an order is refused at the point of delivery and returned to us. Should an order be returned to us due to an incorrect address or for any other reason, you will be responsible for all related shipping charges.
In every case, if you have a 'ship to' address that is different from the 'bill to' address, this must be specified with PayPal at checkout. Otherwise the order must be paid for with email transfer/cash. If the 'ship to' address is different from the 'bill to' address and this has not been specified on the PayPal site, PayPal cannot confirm that the owner of the card is the one actually charging the card and will not guarantee the transaction. This policy will help us eliminate fraudulent credit card use and helps us protect our customers and ourselves.
We take extra care in packing your order safely so that items have little chance of leaking or breaking during transit. However, in every case, if you do receive an item that has leaked or is damaged/broken, we require that you notify us of this within 48 hours of receiving your shipment.
All shipping costs will be calculated by the shipping agency in regards to Canadian policies. In the event that shipping costs were miscalculated (it's rare, but this can sometimes happen with larger boxes), we reserve the right to adjust the shipping to reflect the true cost. In this case, we will contact you with the correct shipping charges.
All orders will be processed in the order we receive them. We do not charge extra for ‘rush’ orders because EVERY order we receive is considered a rush order. During business hours, your order has often begun processing within 24/48 hours it it may be 3-7 days before it is shipped depending sales and time of year. This makes it difficult to accommodate order additions. We ask that you review your order before submission to ensure accuracy. We work quickly to get your order out as soon as we can, but please note that we are are not responsible for the speed of your shipping agency.
Customers are welcome to select a different shipping agency but are fully responsible for shipping arrangements, costs, and any issues that may occur.
From time to time, we may run out of certain products. If this happens and you’ve purchased a backordered item, we will issue a refund of the product that is unavailable.
In an event where pricing has been listed incorrectly for any reason, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, whether or not payment has been made on the product. If payment has been made, we will either cancel and refund the product purchased or contact you to collect any amount due.
Even though we strive to be as accurate as possible, we are happy to refund/replace any products that have been received in error, provided that they are undamaged and have not been tampered with.
Unfortunately, we cannot accept used, opened, or broken products due to health and safety reasons. We cannot accept any liquid products including fragrance oils and essential oils. If you would like to return an acceptable item, you must notify us within 48 hours of receipt and this item must be received by us within 7 days (a tracking number if you are shipping the item back is acceptable). In every case, these returns are subject to a 20% restocking fee.
You must provide proof of purchase upon return.
If ever a refund is due, it will be returned by the same manner by which it was received, with the exception of amounts under $5.00 and E-Transfer. For amounts under $5.00 and for payments received via E-Transfer, a store credit will be issued.
If an order is cancelled after it has gone into processing for any reason, there will be a 20% restocking fee. If the order has not yet gone into processing, a $5 administration fee will be charged.